Privacy Policy

Introduction

Keeper Property Management Pty Ltd ("Keeper", "we", "our" or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.

What is Personal Information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

Examples include your name, address, phone number, email address, date of birth, identification documents, employment information and financial details.

What type of Personal Information does Kepper collect and hold about me?

For landlords or website users/enquirers,

We may collect the following information:

Contact details such as name, address, phone number, and email address
Driver’s licence number
Property ownership and title information
Property preferences or requirements
Details of properties previously sold or purchased

For tenants or prospective tenants

In addition to the above, we may also collect:

Employment information (employment status, employer, income, length of employment)
Other sources of income
Details of referees (personal and financial) provided in support of your application

We may also request additional personal information where necessary to provide our services effectively.

How does Keeper collect Personal Information about me?

We generally collect personal information directly from you unless it is unreasonable or impracticable to do so. This may occur when you:

Contact us by phone, email, or in writing
Use our website or online services
Communicate with our staff in person or remotely

We may also collect information from third parties, including:

Publicly available databases (e.g. White Pages, Australia Post DPID, Titles Office and property records)
Credit reporting agencies, government bodies, and law enforcement agencies
Referrals or recommendations from existing clients

As part of our due diligence for tenancy applications, we may also disclose your information to authorised credit-checking agencies.

What happens if we can’t collect your Personal Information?

If you do not provide us with the Personal Information described above, some or all of the following may happen:

we may not be able to provide our services, either to the same standard or at all;
we may not be able to provide you with information about services that you may want, including information about new properties that are available for lease or purchase; or
we may be unable to tailor the content of our website to your preferences, and your experience of our website may not be as enjoyable or useful.

Why does Keeper collect, hold, use and disclose your Personal Information?

Keeper collects this information for a range of purposes including:

enable Keeper to provide you with the services and/or products you may require;
to comply with local, state and federal legislation or regulations, including with respect to real estate property sales, rental and administration;
for our internal administrative, marketing, planning, product development and research requirements
to update Keeper’s records and keep your contact details up to date;
to deal with your queries or customer service issues promptly, whether by email, telephone or mail;
to keep you up-to-date with services we think would be of particular interest to you;
to conduct relevant business processing functions; and
to process and respond to any complaint made by you.

Your Personal Information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

How does Keeper use the Personal Information held about me?

Any Personal Information about you that Keeper collects and records will only be used or disclosed by Keeper for the purpose of:

Compliance with applicable real estate laws and regulations across Australia
Purposes you would reasonably expect related to our services
Website operation, performance monitoring, and improvement
Internal business processes and service providers (including contractors)
Business planning, development, and quality assurance
Any other legal or regulatory requirement

Keeper may also use or disclose the information it collects for any other purpose specified to you at the time of collection.

If Keeper wishes to use or disclose any of your Personal Information in any other ways than described above, Keeper will not do so unless it:

has your express consent to do so;
has reasonable grounds to believe that the use or disclosure is necessary to prevent a threat to life or health; or
has reasonable grounds to believe that the use or disclosure is required by law or to enforce the law.

The Keeper website

Keeper’s privacy policy also applies to our website at www.keeperpm.com.au

While we take reasonable steps to protect your information, transmission over the internet is not completely secure. Any information you provide online is done at your own risk.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

How does Keeper keep my Personal Information secure?

Keeper will take reasonable steps to ensure that all personal information it collects, uses, or discloses is stored in a secure environment and is accessible only to authorised personnel. These measures are designed to protect against interference, misuse, loss, unauthorised access, modification, or disclosure.

Where personal information is no longer required for any purpose, Keeper will take reasonable steps to destroy or permanently de-identify such information in a secure manner.

While Keeper use appropriate safeguards to protect your information, please be aware that no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

Who do I contact for further information?

Keeper’s Privacy Officer can assist you with any enquiries you have about the information that we hold about you. They can be contacted on (02) 7229 3475 from 9.00am to 5.00pm (Sydney time), Monday to Friday.

You can also write to the Privacy Officer at:

Shop 4/5 Uhrig Road, Lidcombe, NSW 2141

E-mail admin03@keeperpm.com.au

How does this policy change over time?

Keeper may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on our website and will be effective from the date of posting.

This privacy policy was last updated on 19 June 2026.

Although Keeper intends to observe this policy at all times, it is not legally binding on Keeper in any way unless as otherwise described as required under the relevant legislation. From time to time Keeper may regard it as necessary or desirable to act outside the policy. Keeper may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Act or other applicable legislation.